Payment Policy

Payment Policy

This Payment Policy explains the payment methods available on Nualoutlet, how payments are processed, and how payment-related questions and refunds are handled.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout. These may include:

• Visa

• Mastercard

• American Express

• JCB

• PayPal, where available

• Other payment methods specifically displayed at checkout

The availability of a payment method may vary depending on your order, location, and payment provider.

2. Currency and Pricing

Product prices and the applicable transaction currency are displayed on the website and at checkout. Before completing your purchase, please review the currency and total amount shown for your order.

Your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges under its own terms. Such charges are not controlled by us.

3. Payment Authorization

Payment must be successfully authorized before an order can be released for processing.

After you submit an order, the payment provider or financial institution may conduct authorization, verification, and fraud-prevention checks. An order confirmation means we have received your order details; it does not necessarily mean that payment has been finally settled or that the order has been dispatched.

If payment is declined, cannot be verified, or is not authorized, the order may be delayed or canceled.

4. Order Processing

Orders are generally processed within 1–2 business days after successful payment authorization, excluding weekends and applicable public holidays.

Processing may take longer if additional payment verification is required, an item is unavailable, or other circumstances affect order handling.

5. Payment Security

Payments are processed through the payment service providers available at checkout. Depending on the payment method, your payment information may be transmitted directly to the relevant provider.

We take reasonable measures to protect customer and transaction information. Payment providers process payment information in accordance with their own security practices, privacy policies, and applicable requirements.

We do not intentionally store complete payment card details on our own servers when payment processing is handled by a third-party provider. No electronic transaction or data transmission method can be guaranteed to be completely secure.

6. Fraud Prevention and Verification

To protect customers and our business, an order may be reviewed if it contains unusual activity, inconsistent information, payment authorization issues, or other indicators of potential fraud.

We may request reasonable additional information where necessary and permitted by law. Orders that cannot be verified may be delayed or canceled.

7. Failed or Declined Payments

If your payment is declined, please check the information entered at checkout and contact your bank, card issuer, or payment provider if necessary.

We cannot guarantee that every payment will be approved by a third-party provider or financial institution.

8. Refunds

Approved refunds are generally issued to the original payment method, unless otherwise required by law or agreed through an appropriate alternative process.

We aim to process approved refunds within 7–10 business days after the return or refund request has been approved, as applicable. The time required for funds to appear in your account depends on the payment provider, bank, or card issuer.

Please refer to our Refund and Returns Policy for eligibility requirements and return procedures.

9. Taxes and Additional Charges

Taxes, customs duties, import charges, or other fees may apply depending on your location and applicable law. Any charges shown during checkout should be reviewed before you complete your purchase.

For international orders, customs authorities may assess duties or taxes in accordance with local requirements.

10. Contact Information

For payment or refund inquiries, contact us with your order number and a description of the issue.

Company Name: HONG KONG LIANZHISEN TRADING CO., LIMITED

Registered Address: C05,FLAT A,2/FROOMTONTEX INDUSTRIAL BUILDING2-4 SHEUNG HEI ST, SAN PO KONG KL

Email: [email protected]

For your security, do not email your full payment card number, card security code, or account password.