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Shipping Policy

Shipping Policy

We are committed to providing reliable and efficient shipping services to ensure your orders are delivered safely and on time. This Shipping Policy explains how we process and ship orders placed through our store.

1. Shipping Coverage

We currently ship to the following regions:

If your location is not supported at checkout, we are unable to deliver to your address at this time.

2. Order Processing Time

Please ensure all shipping information is accurate before placing your order.

3. Shipping Methods & Delivery Time

Standard Shipping

Expedited Shipping

Delivery times are estimates only and may be affected by carrier delays, customs processing, weather conditions, or peak seasons.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to check the status of your shipment through the carrier’s website.

Tracking updates may take 24–72 hours to appear.

5. Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may be applied once the shipment reaches your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

6. Shipping Issues

Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us and we will assist you.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us with your order details and supporting information so we can help resolve the issue.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

7. Returned Packages & Reshipping

If a package is returned due to:

We will contact you regarding reshipping options. Additional shipping fees may apply.

8. Order Changes & Cancellations

Orders can only be changed or canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our Refund & Returns Policy.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📧 Email: [email protected]

Company Name: Hong Kong Lianzhisen Trading Co., Ltd.
(香港聯智森貿易有限公司)

Address: ROOM C05, FLAT A, 2/F FRONTEX INDUSTRIAL BUILDING, 2–4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG

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