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Shipping Policy

Shipping Policy

This Shipping Policy explains how Nualoutlet processes orders, handles shipping, provides tracking information, and assists with delivery-related issues.

1. Shipping Destinations

We ship to the United States and selected international destinations. Available destinations and shipping options may vary depending on the delivery address and service availability.

Please review the available shipping options and charges displayed at checkout before placing your order.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully authorized.

Business days exclude weekends and applicable public holidays. Processing may take longer during busy periods or when additional verification or inventory checks are required.

Order processing time is separate from shipping transit time. The delivery estimate begins after the order has been processed and dispatched.

3. Shipping Methods and Estimated Delivery Times

Our estimated delivery times are:

These estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, public holidays, and other circumstances beyond our reasonable control.

If a different estimate is displayed for your order at checkout, please refer to the estimate provided for that order.

4. Shipping Charges

Applicable shipping charges are displayed at checkout before you submit your order.

Shipping costs may vary according to the destination, shipping method, and any promotion or offer that applies to the order.

5. Order Confirmation and Tracking

An order confirmation may be sent to the email address provided during checkout.

After dispatch, tracking information will be provided where available. Please allow time for the carrier's tracking system to update.

If tracking information is unavailable or your shipment appears delayed, contact [email protected] and include your order number.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any apartment, unit, postal code, or other required delivery details.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the carrier.

Incorrect or incomplete address information may cause delivery delays, failed delivery, or additional shipping costs.

7. Delivery Delays

Delivery may be affected by factors outside our reasonable control, including:

If your order appears significantly delayed, contact us so we can review the available shipment information and assist where possible.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for these charges. Customs authorities may require additional documentation or inspection, which can affect delivery time.

9. Missing or Lost Packages

If your package has not arrived within the estimated delivery period, check the tracking information and confirm that the shipping address is correct.

If the tracking page indicates that the package has been delivered but you cannot locate it, consider checking with household members, building management, or the carrier.

You may also contact us with your order number. We will make reasonable efforts to review the available shipment information and assist with the inquiry.

10. Damaged or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from the item ordered, contact us within 7 days of delivery where possible.

Include your order number, a description of the issue, and photographs where relevant. Please contact us before returning the item so that we can provide instructions.

Eligible requests will be handled under our Refund and Returns Policy and applicable law.

11. Order Cancellation Before Dispatch

If you wish to cancel an order, contact [email protected] as soon as possible.

We will make reasonable efforts to cancel an order that has not been processed for dispatch, but cancellation cannot be guaranteed once processing or shipment has begun.

If we cancel an order after payment has been collected, an applicable refund will be issued to the original payment method.

12. Contact Information

For questions about shipping, tracking, or delivery, please contact:

Company Name: HONG KONG LIANZHISEN TRADING CO., LIMITED

Registered Address: C05,FLAT A,2/FROOMTONTEX INDUSTRIAL BUILDING2-4 SHEUNG HEI ST, SAN PO KONG KL

Email: [email protected]

We will make reasonable efforts to assist with delivery inquiries and provide available information about your order.

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