Refund and Returns Policy

Refund and Returns Policy

At Nualoutlet, we want customers to understand the conditions and procedures for requesting a return or refund. This policy applies to purchases made through our website and does not limit any mandatory consumer rights under applicable law.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, an item must generally be unworn, unused, unwashed, in its original condition, and returned with its original packaging, tags, and included accessories where applicable. Proof of purchase or a valid order number is required.

Items that show signs of wear, washing, alteration, damage caused after delivery, or use inconsistent with checking the fit may not qualify for a return, except where applicable law requires otherwise.

2. How to Request a Return

Before sending an item back, email [email protected] with:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs or other supporting information, where relevant

Please wait for our response and return instructions before shipping the item. Sending a return without contacting us first may delay its processing.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from the item ordered, contact us within 7 days of delivery where possible.

Include your order number, a description of the issue, and clear photographs of the item and packaging if relevant. We will review the information and advise you of the next steps.

Where a problem is verified, we will work with you on an appropriate resolution, which may include a replacement, return, or refund, subject to applicable law and product availability.

4. Return Shipping Costs

Unless the return is due to our error or applicable law requires otherwise, customers may be responsible for return shipping costs.

For items that arrive damaged, defective, or incorrect, please contact us before arranging return shipping so we can review the circumstances and provide instructions.

We recommend using a shipping service with tracking and keeping proof of shipment until the return has been resolved.

5. Refund Processing

After a returned item has been received and inspected, we will notify you whether the refund request has been approved.

Approved refunds will generally be issued to the original payment method. We aim to process approved refunds within 7–10 business days. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges and other fees may not be refundable unless required by applicable law or otherwise confirmed by us.

6. Exchanges

If you would like to exchange an item for a different size or product, contact [email protected]. Exchanges depend on product availability and approval.

If an exchange cannot be arranged, we will explain the available options in accordance with this policy and applicable law.

7. Items That May Not Qualify for Return

Unless applicable law provides otherwise, a return may be declined if an item:

• Has been worn, washed, altered, or damaged after delivery

• Is returned in a condition that does not meet the eligibility requirements

• Is missing tags, original components, or accessories required for assessment

• Falls within a clearly disclosed non-returnable category where such restriction is permitted by law

Nothing in this section removes mandatory rights that customers have under applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to cancel an order that has not yet been processed for shipment, but cancellation cannot be guaranteed after processing or dispatch. Shipped orders may be subject to the return procedure in this policy.

If we cancel an order after payment has been collected, an applicable refund will be issued to the original payment method.

9. Contact Information

Company Name: HONG KONG LIANZHISEN TRADING CO., LIMITED

Registered Address: C05,FLAT A,2/FROOMTONTEX INDUSTRIAL BUILDING2-4 SHEUNG HEI ST, SAN PO KONG KL

Email: [email protected]

We review return and refund requests individually and handle them in accordance with this policy and applicable law.