Refund and Returns Policy
Refund and Returns Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, this Refund and Returns Policy explains how returns, exchanges, and refunds are handled.
1. Return Eligibility
We accept returns under the following conditions:
-
Items must be unused, unworn, and in original condition
-
Items must be returned within 30 days of delivery
-
Items must include original packaging and all accessories (if applicable)
-
Proof of purchase is required
Items marked as final sale or clearance may not be eligible for return.
2. How to Start a Return
To initiate a return, please follow these steps:
Step 1: Contact Us
Email us at [email protected] with your order number and reason for return.
Step 2: Approval
Once your request is reviewed, we will provide return instructions if approved.
Step 3: Ship the Item
Return the item using a trackable shipping method. Ensure it is securely packaged.
3. Return Shipping Costs
-
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
-
If the return is due to our error, we will cover the return shipping cost
4. Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
-
Refunds will be issued to your original payment method
-
Processing time is typically 7–10 business days
Please note:
-
Shipping fees are non-refundable unless the return is due to our mistake
-
Bank or payment provider processing times may vary
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
Please include:
-
Order number
-
Photos of the item
-
Description of the issue
We will offer a replacement, refund, or appropriate solution.
6. Non-Returnable Items
The following items are not eligible for return:
-
Gift cards
-
Final sale or clearance items
-
Custom or personalized items
-
Items damaged due to misuse
7. Exchanges
If you would like to exchange an item, please contact us. Exchanges are subject to availability. If the item is unavailable, a refund may be provided instead.
8. Contact Information
📧 Email: [email protected]
Company Name: Hong Kong Lianzhisen Trading Co., Ltd.
(香港聯智森貿易有限公司)
Address: ROOM C05, FLAT A, 2/F FRONTEX INDUSTRIAL BUILDING, 2–4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG
Comment